Client Resources
Helpful guides, technical documentation, and setup instructions for your HawkData managed services.
Setup & Installation Guides
EDR Agent Deployment Guide
Step-by-step instructions for installing and verifying EDR/XDR agents on Linux, Windows, and macOS endpoints.
PDF Guide
Wazuh Agent Registration
How to register new hosts with the Wazuh manager and verify log ingestion is active.
Technical Doc
WireGuard VPN Client Setup
Configure WireGuard on desktop and mobile clients to access the managed network securely.
PDF Guide
Firewall Initial Configuration
Baseline NGFW configuration checklist for new firewall deployments, including rule templates.
Setup Instructions
Security & Compliance Documentation
CIS Hardening Benchmarks
Reference document covering the CIS benchmark levels applied to managed Linux servers and workstations.
Technical Doc
Incident Response Playbook
Client-facing overview of the HawkData incident response process, severity definitions, and escalation paths.
PDF Guide
HIPAA Compliance Checklist
Technical and administrative controls mapped to HIPAA Security Rule requirements for regulated clients.
Checklist
PCI-DSS Scope Guide
How HawkData segments and protects cardholder data environments to maintain PCI-DSS compliance.
Technical Doc
Network & Infrastructure
Network Segmentation Reference
Diagrams and VLAN allocation tables showing how managed networks are segmented for isolation.
Reference
Switch Port Security Configuration
How 802.1X and port security are configured on managed switches, including troubleshooting steps.
Technical Doc
Backup & Recovery Runbook
Client guide to understanding backup schedules, retention policies, and how to request a restore.
Runbook
Training & Video Tutorials
Client Portal Walkthrough
A guided tour of the HawkData client portal — viewing invoices, assets, and quotes.
Video
Recognizing Phishing Attempts
Short training module on identifying and reporting phishing emails targeting your organization.
Video
Secure Remote Work Practices
Best practices for employees working remotely, including MFA and secure Wi-Fi usage.
Video